When Photoshop is open and active, if a student accidentally touches the touch-sensitive bar located on the back left side of the Cintiq tablet (often while repositioning it), an unusual input mode is triggered. This causes the keyboard to switch from typing letters to special characters and prevents users from changing tools in Photoshop.

This issue appears to be caused by an interaction between macOS, Photoshop, and the current Cintiq driver software.

Short-Term Fix

Reset the Cintiq driver (see instructions below).

Planned Solution

We will roll back the Wacom driver software to a previous version that does not show this behavior. This solution has already been tested on the teacher workstation and successfully resolved the issue.

Going from

Tablet Driver Version: 6.4.10-3 to

Tablet Driver Version: 6.4.8

If the keyboard in Room 404 starts typing special characters instead of letters or numbers, the issue is caused by the Cintiq drivers.

To resolve this issue:

1. Open Wacom Center.

   • If it’s not running, go to Applications > Wacom Tablet > Wacom Center.

2. 

3. Select Settings.

4. 

5. Click Restart Driver.