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Proper Way to Report IT Issues
To ensure timely support, accurate tracking, and equitable service for all staff and faculty, all IT-related issues must be reported through the official Helpdesk ticketing system . Submitting requests through the Helpdesk allows the IT team to properly prioritize, assign, track, and resolve issues. This approach…
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Guide to the Otis College Helpdesk Portal
* Visit the Helpdesk Portal * In the search bar in the middle, enter keywords related to your issue (e.g., "Wi-Fi," "Classroom Features," "Storyboard"). Requesting support * For technical or facilities management support , submit a Helpdesk ticket . * If you need help with website issues and updat…
